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Call Centre Operations

Contact centre, also known as customer interaction centre is a central point of any organization from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company's customer relationship management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting website, faxing, and even using instant messaging.
Contact Centre have become key business tool, which means the integral way for organisations to achieve their business objectives and it is a high growth industry constantly in need of skilled people.
The contact centre industry is also fast becoming the next knowledge worker industry.
All contact centres are currently recruiting agents who best suit the position. SKYLINE COLLEGE offers a professional Contact centre course to help learners to fit in this industry, as one of the few Contact centre institution in KZN.
MODULES
Inbound Call Centre Training
Customer Service
Communication
Managing Calls Effectively
Outbound Call Centre Training
Sales
Computer Modules
Microsoft Word
Microsoft Excel
Internet & E- Mail